Patient Information

For patient information, please click on the headings below:

Repeat Prescriptions

Repeat Prescriptions

Repeat Prescriptions may be obtained once the doctor has reviewed the patient file and deems it appropriate. It is a Medicare requirement that the patient attends in person to collect the prescription in order to be bulk billed. Alternatively if the script is collected on your behalf a cash fee of $20.00 will be charged.

Test results and recalls

Test Results and recalls

All test results will be viewed by your Doctor and recorded in your history.  Enquiries for test results can be made with our staff between 2pm and 5pm M-F.

This practice uses a “Recall & Reminder” system to provide preventive care for its patients. This ensures that important health checks are not forgotten and are performed on time.

Patients are reminded, primarily by text, when it’s time to visit for a check up, or as follow up to health risks that have previously been found.

If you do not want to be on a recall list, please advise reception or your doctor.

Management of your Health Information

Management of your Health Information

In line the National Privacy Principles – Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Ask our staff for a copy of the Privacy Policy or Click Here

Telephone access

Telephone access

Patients are welcome to phone with any queries or concerns. It is not always possible to speak to your doctor but a message will be relayed and dealt with appropriately.Alternatively, our practice nurses are available for advice.

Our phone lines open automatically at 830am and close at 6pm. Our new phone system plays a message prior to forwarding to reception staff.  If it is between 0830 and 6pm, please do not hang up the phone when you hear this message.  Hold and wait for reception to answer unless you have a medical emergency.  In which case, please call 000.

Pathology

Pathology

DorevitchLogo

Dorevitch Pathology is a leading provider of pathology and medical diagnostic services to doctors, specialists and hospitals throughout Victoria. We provide an unquestioned commitment to quality and improving each patient’s care is our ultimate goal.
Our collection rooms at Carrier Street Clinic are open Monday – Friday 8.30am – 2.30pm for your convenience.