For patient information, please click on the headings below:
Due to COVID-19 Repeat Prescriptions are now being completed via a short phone call with the doctor. The script will then be sent to the chemist of your choice. Please call reception on 5762 4629 to organise.
Test Results and recalls
Enquiries for test results can be made with our staff between 2pm and 5pm Monday to Friday . We also send “Non Urgent Appointment Reminders” via HOTDOCS, to let you know when the doctor has checked your results, and would like a “Non Urgent Appointment” to discuss recent results or recent correspondence the practice has received.
This practice uses a “Recall & Reminder” system called HOTDOCS to provide preventive care for our patients. This ensures that important health checks are not forgotten and are performed on time.
If you would prefer not to receive any reminders, please advise reception or your doctor.
Management of your Health Information
In line the National Privacy Principles – Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patients are welcome to phone with any queries or concerns. It is not always possible to speak to your doctor but a message will be relayed and dealt with appropriately.Alternatively, our practice nurses are available for advice.
Our phone lines open automatically at 9am and close at 5.30pm. Our new phone system plays a message prior to forwarding to reception staff. If it is between 0830 and 6pm, please do not hang up the phone when you hear this message. Hold and wait for reception to answer unless you have a medical emergency. In which case, please call 000.
Dorevitch Pathology is open Monday-Friday 8.30am until 12.30pm. Due to current staff shortages these hours may differ.